Shipping policy

Shipping Policy

Last updated: 29 August 2026

At Proactive Graphics, we aim to make ordering as simple and straightforward as possible. This Shipping Policy explains how your order is processed, produced and delivered.

1. Production Time

All orders are made to order unless otherwise stated.

Once payment has been received, we aim to produce your order within 5 working days.

The production period begins once:

  • Full payment has been received

  • All required information has been provided

  • Any required artwork has been supplied

  • Any required artwork proof has been approved

Orders may take longer where additional design work, artwork amendments or other information is required. If we expect your order to take longer than our usual production time, we will let you know where possible.

Please note: Production time is separate from delivery time.

2. Dispatch

Once your order has been completed, it will be packaged securely and dispatched using the delivery service selected or stated at the time of ordering.

We currently use Royal Mail for standard deliveries unless otherwise agreed.

You will be notified when your order has been dispatched where tracking or dispatch notification is available.

3. Delivery Times

Delivery times are estimates provided by the delivery service and are not guaranteed.

Once your order has been dispatched, delivery is outside our direct control.

Royal Mail delivery times may vary depending on the service selected, weekends, bank holidays and circumstances affecting the postal network.

Please allow additional time during busy periods such as Christmas and other peak periods.

4. Delivery Address

Please ensure that your delivery address is correct before completing your order.

Proactive Graphics cannot be held responsible for orders sent to an incorrect address where the incorrect information was supplied by the customer.

If you realise that you have provided an incorrect address, please contact us as soon as possible.

We will do our best to help, but we cannot guarantee that the address can be changed once an order has been dispatched.

5. Tracking

Where a tracked delivery service is used, tracking information will be provided where available.

Please use the tracking information supplied to monitor the progress of your delivery.

Once an order has been handed to the delivery provider, delays within their network are outside our control.

6. Delayed Deliveries

If your order has not arrived within the expected delivery timeframe, please contact us.

We will provide reasonable assistance in investigating delayed or missing deliveries.

Where a third-party delivery service is responsible for the delivery, we may need to raise an enquiry with the delivery provider.

Please note that delivery investigations can take time and we may need to wait for the delivery provider's response before taking further action.

7. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

Where possible, please take photographs of:

  • The outer packaging

  • Any visible damage

  • The contents of the package

  • The shipping label

These photographs may be required to help us investigate the issue with the delivery provider.

If the product itself is faulty or damaged, we will deal with the matter in accordance with your statutory rights.

8. Incorrect or Missing Items

If you believe your order is incorrect or an item is missing, please contact us as soon as possible.

Please provide your order number and details of the issue so that we can investigate and resolve it.

9. International Delivery

We currently offer delivery within the UK unless international delivery has been specifically agreed with us.

If you require delivery outside the UK, please contact us before placing your order to discuss availability, delivery costs and any applicable customs or import requirements.

Any customs charges, import duties or taxes that may apply to international deliveries are the responsibility of the customer unless otherwise agreed.

10. Custom and Personalised Products

Many of our products are made specifically to your requirements.

This means that production may not begin until we have received all required information and, where applicable, approved artwork.

Custom or personalised orders cannot normally be cancelled once production has started, except where required by law or where the product is faulty or not as described.

11. DIY Vehicle Graphics Kits

DIY vehicle graphics kits are supplied for self-installation.

Designed and produced by us and fitted by you.

The kit will be packaged and dispatched once production has been completed.

Installation instructions and relevant application guidance will be provided where applicable.

Please inspect your kit and check the contents before beginning installation.

12. Contact Us

If you have any questions about delivery or your order, please contact:

Proactive Graphics
Email: studio@proactivegraphics.co.uk
Essex, United Kingdom

Graphic Design • Signage • Vehicle Graphics • Stickers